Shipping & Returns

Our Production Process

Every piece at Sanctum Medals is individually made to order in the USA. Because we do not pull mass-produced items from a warehouse shelf, please allow 5 to 6 business days for our team to craft, finish, and inspect your medal before it ships.

Shipping Timelines

Once your item has been crafted and passes our quality check, it will be securely packaged and shipped.

  • Standard Shipping: Arrives in 3 to 5 business days after production.
  • You will receive a tracking number via email the moment your package is handed over to the carrier.
  • Please note: Ordering for a specific date (like a Confirmation or graduation) requires planning ahead. We recommend placing your order at least 10 to 14 days prior to your event.

Returns & Exchanges

We want you to be completely moved by your Sanctum Medals piece.
If you ordered a standard, non-personalized medal, we gladly accept returns or exchanges within 30 days of delivery. The item must be in its original, unworn condition. To initiate a return, simply contact us at Support@sanctummedals.com, and we will provide you with instructions. Please note that customers are responsible for all return shipping costs, and original shipping fees are non-refundable.

Personalized & Engraved Items

Due to the custom nature of our engraved jewelry, all personalized items are final sale and cannot be returned or exchanged. Once a medal is permanently marked with your specific name, date, or prayer, it cannot be restocked.

If you notice a mistake on your engraving request (such as a misspelling or an incorrect date), please contact us immediately. If our team has not yet begun production, we will gladly update the details for you. However, once the engraving process is underway, we are unable to make any changes. For this reason, please double-check all spelling and dates carefully before submitting your order.

Damaged or Incorrect Items

Your peace of mind is our priority. In the rare event that your medal arrives damaged in transit, or if our team makes an error on your custom engraving, please contact us within 7 days of receiving your package. We will immediately craft and ship a replacement to you at no additional cost.