Shipping & Returns

Our Production Process

Every piece at Sanctum Medals is individually made to order in the USA. Because we do not pull mass-produced items from a warehouse shelf, your medal ships within 5 to 6 business days of your order, while our team crafts, finishes, and inspects it by hand.

Shipping Timelines

Once your item has been crafted and passes our quality check, it will be securely packaged and shipped. Standard shipping typically takes an additional 3 to 5 business days to arrive after it ships. You will receive a tracking number by email the moment your package is handed to the carrier.

Delivery dates are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Please note, ordering for a specific date, like a Confirmation, baptism, or graduation, requires planning ahead. We recommend placing your order at least 10 to 14 days before your event.

Returns & Exchanges

Non-Personalized Medals

We accept returns and exchanges of standard, non-personalized medals requested within 7 calendar days of delivery for a refund, or within 14 calendar days of delivery for an exchange or store credit.

To be eligible, the item must be unused, unworn, undamaged, and returned in its original packaging.

To start a return or exchange, contact us at Support@sanctummedals.com within the applicable window. Please include your order number and the email address used at checkout.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or different from the order details submitted. Original shipping charges are non-refundable.

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are issued to the original payment method.

Personalized & Engraved Items

Due to the custom nature of our engraved jewelry, personalized, engraved, made to order items are final sale and cannot be returned or exchanged once production has begun. This includes any medal engraved with a name, date, prayer, or other customer supplied text.

If you notice a mistake on your engraving request, such as a misspelling or an incorrect date, please contact us immediately at Support@sanctummedals.com. If our team has not yet begun production, we will gladly update the details for you. Once the engraving process is underway, we are unable to make changes. For this reason, please double check all spelling and dates carefully before submitting your order.

Damaged, Defective, or Incorrect Items

Your peace of mind is our priority. If your order arrives damaged in transit, is defective, is incorrect, or if the engraving does not match the details you submitted, please contact us within 7 calendar days of receiving your package. Include your order number and clear photos of the item and its packaging.

If the issue is confirmed, we will craft and ship a replacement, or provide another appropriate remedy, at no additional cost to you.